Judges Dizzee Rascal, Sharleen Spiteri and Jamie Cullum have scoured Britain and Ireland for the best new music act - now the competition is heating up a notch!
Having seen thousands of acts they've whittled the list down to 15 semi-finalists worthy of performing live in front of a massive audience, with the potential to make it to the legendary Wembley Arena stage.
Now their futures are in your hands – you’ll be able to vote for your favourite semi-finalist on your phone or with the red button on your Sky remote during the live semi-finals. Keep an eye out for all the phone numbers and voting details on your screen during each semi-final. You can check out all the terms and conditions below.
So who has impressed you so far? Who deserves a place on one of the most famous stages in the country; the iconic Wembley Arena? Use your vote to help decide who will be making it to the grand finale and one step closer to the £100,000 life changing creative cash fund.
Every vote counts! And remember, as well as voting you can download acts’ tracks to keep and get branded merchandise to promote your favourite semi-finalist
Live it, breathe it, play it – vote on Must Be The Music!
Download your favourite tracks and help our acts make a living from their songs. They get ALL the profits from their downloads. Sky and the judges don't take a penny!
Also, why not show your support by buying branded merchandise of the 15 semi-finalists. The acts get 100% of net profits!
Make sure you get your FREE iPhone app for easy downloads during the live shows on Sundays, plus live chat, videos, facebook and twitter feeds for all the acts!
MUST BE THE MUSIC VOTING INFORMATION AND TERMS AND CONDITIONS
The 'Must Be The Music' semi finals and live final will rely entirely on the public vote. There is no judges' vote. They will however provide a critique following each performance. "
However, in the event of a technical failure or for any other reason beyond Sky or Princess's reasonable control that means that public vote results cannot be obtained and/or a tie, the Judges will decide on the result and their decision is final.
SEMI-FINALS
During the 'Must Be The Music' live semi finals (Sunday 29 August 2010, Sunday 5 September 2010 and Sunday 12 September 2010), there will be five acts each week who will perform and compete hoping to secure one of six places in the live final to become the 'Music Be The Music Winner 2010'. Each week of the semi-finals, the voting lines will open after all the acts have performed. An announcement will be made on the live show to let the public know when the voting lines are open. The public will then have the opportunity to vote for their favourite artist/group. Later in the show, the results of the public vote will be given and the two acts with the highest number of votes will go through to the final.
In the very unlikely event of a technical failure or other such event beyond Sky or Princess's reasonable control that means that it is not possible to obtain the results of the public vote and/or the public vote results in a tie, the Judges will decide which artist/group goes through to the live final. In the very unlikely event of this happening this will be made clear to viewers at the time.
After the voting lines have closed, the viewers' votes will be collated and independently verified. The acts will be ranked based on the total number of viewers' votes received. Viewers will be informed when the voting lines have closed and any votes made after this time will not be counted and may still be charged.
In each live semi-finals the two artist(s)/group(s) with the highest number of viewers' votes will go through to the live final – notwithstanding any contingency procedure or technical failure.
FINAL
For the live final on Sunday 19th September 2010, the six finalists chosen by the public from the semi-finals will perform again. After they have all performed, an announcement will be made to let the public know voting lines are open. The public will then vote for who they would like to win 'Must Be The Music'.
After the voting lines have closed, the viewers' votes will be collated and independently verified. The acts will be ranked based on the total number of viewers' votes received. Viewers will be informed when the voting lines have closed and any votes made after this time will not be counted and may still be charged.
In the live final the artist/group with the highest number of viewer votes wins Must Be The Music – notwithstanding any contingency procedure or technical failure.
In the very unlikely event of a technical failure or other such event beyond Sky or Princess's reasonable control that means that it is not possible to obtain the results of the public vote and/or the public vote results in a tie, the Judges will decide which artist/group is the winner of Must Be The Music 2010. In the very unlikely event of this happening this will be made clear to viewers at the time.
Sky or Princess reserves the right to conduct a vote freeze during the Final. In the event of vote freeze the following additional procedures will apply.
The phone lines for the first vote will be open for a limited period only and the viewers will be informed on air that voting lines have been frozen. The results of the public vote at the time of lines being frozen will be announced and a specified number of artists/groups (as determined by Sky and Princess) with the least public votes will be eliminated from the competition.
An on-air announcement will be given to inform viewers voting lines have reopened and the public will be voting for the winner of 'Must Be The Music 2010'.
For the avoidance of doubt all votes received by artists/groups going through to the second stage of voting, prior to the lines being froze, are carried forward to the second stage of voting.
VOTING METHOD & CHARGES
Voting is via one of the following methods:
• Phone - dial the telephone number for your chosen contestant as displayed in the Programme and listen to the recorded message which confirms your vote. Each phone vote costs 5 pence (including VAT) from a BT landline (UK) or no more than 7cents (including VAT) from an Eircom landline (ROI). Calls from other networks may be higher and from mobiles will be considerably more. The total cost will be dependent on your network operator. It is always advisable to check costs directly with your network operator. Please dial carefully.
• Red button – Sky users press the red button on their remote control and follow instructions. In the United Kingdom, each red button vote will cost 5 pence (including VAT) from BT network landlines but charges from other networks may vary. In the Republic of Ireland, each red button vote will cost no more than 7 cents (including VAT) from an Eircom network landline and charges from other networks may vary. Charges are made via the telephone line and will appear on the telephone bill of the phone line used for the set top box. Once connected, the user will be charged even if the user subsequently cancels the call and the vote may not be counted.
Vote lines are opened and closed during each programme and announcements will be made live on air to inform the public when they can vote and when lines have either closed or frozen (as applicable). Votes made or received outside of these specified times will not be counted but may still be charged. Voting times are liable to change and Sky/Princess may suspend, withdraw or re-set voting at its sole discretion at any time. Sky/Princess may in its sole discretion at any time change the rules for voting.
The result of the vote will be established from all eligible votes received by Sky/Princess at the time when the result is calculated, after the lines have closed. Please note that votes which have not been received by Sky/Princess at the time when the result is calculated will not be counted but may still be charged.
If you are watching 'Must Be The Music 2010' on Sky Player, Sky Anytime , any other time shift or catch up service or repeat programme, please do not vote as the lines will have closed, your vote will not count and you may still be charged.
If voting via the red button. you will be taken online via your telephone landline to process your transaction. If you are experiencing problems, please consider the following:
1. Ensure that your telephone landline is connected. If an error message pops up on screen stating your telephone line is not connected you will not have been charged.
2. You will be charged for a telephone call if:
a. You exit the interactive application whilst your set top box is still online as this will cancel the call.
For Example: If you change channels or press the SKY or BACK UP buttons or any of the 4 green buttons (i.e. TV GUIDE, BOX OFFICE, SERVICES, INTERACTIVE) on your remote control.
If the online light on the front of your set top box is green then you are still online. The light goes out when the telephone call is terminated.
b. Someone in your household attempts to make a voice telephone call at the same time as you going online via the set top box which is also plugged into the same telephone landline.
c. There is a fault with your telephone landline resulting in a weak telephone signal.
3. If you are experiencing any problems with voting via the red button, please phone Sky customer services on 08442 410063 (ROI residents should dial 0818 220 015).
OTHER VOTING INFORMATION
Voting is only open to individuals as consumers and voting is not open to any agencies, businesses and/or companies. Voting is open to UK, Republic of Ireland and Channel Islands residents.
The numbers for each artist/group will be given out during the live show.
Viewers may vote by phone or red button for which artist(s)/group(s) they want to keep in the competition, as specified in the Must Be The Music programme. Please note it is not possible to vote via SMS, the internet, via email or via any method not stated in these terms and conditions.
Voters must obtain permission from the bill payer before voting. If voting by phone, please make sure you dial the correct number that corresponds to the artist(s)/group(s) of your choice and please dial carefully. There will be no refund for the cost of any misdialled calls or incorrectly places red button entries.
Sky/Princess, reserve the right to disqualify votes if they have reasonable grounds to suspect that fraudulent voting has occurred or if it considers there has been any deliberate attempt to manipulate the result. Sky/Princess reserve the right to over-turn any result announced on the live show(s) if evidence of fraudulent voting has been retrospectively uncovered. For the avoidance of doubt Sky/Princess decision is final.
Voting is intended for viewers watching the Programme in the UK, ROI & Channel Islands. Responsibility cannot be accepted for any vote services promoted outside the UK and ROI as these are not within our control and Sky/Princess reserve the right to discount votes if they reasonably consider them to have been made from outside the UK & ROI
Anyone having difficulties getting through to the voting lines should wait and then try calling again within voting times only. There are a number of contingencies which could occur during or before each show, as with any other live television programme. Contingencies cover withdrawal of any artist and/or group, judge or presenter for health reasons or other unforeseen circumstances or outside the control of Sky/Princess and their telephony service provider, Harvest Media Group.
The remedial actions may include, but not be limited to changing the format of the show, including, removing, substituting or adding artist(s)/group(s) or judges; and cancelling, suspending or altering voting at any time. In the event of any artist and/or group leaving the competition at any point prior to the live semi finals or finals, Princess in consultation with Sky and telephony service provider will decide on whether to reinstate artist(s) and/or group(s) or take other actions in accordance with contingency plans as it deems necessary and appropriate to the circumstances. For the avoidance of doubt Sky and/or Princess's decision is final.
Sky/Princess cannot promise that the red button service or phone lines will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. The system and/or service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the reasonable control of Sky/Princess, their agents and sub-contractors, and will not be liable to you or to any other person in the event that all or any part of the system and/or service is discontinued, modified or changed in any way.
For purpose of verifying any claim for refunds for phone votes (where applicable and at the discretion of Sky and Princess Productions) or investigating possible voting irregularities, Sky/Princess may need to request the network operator to disclose the telephone number that you are voting from.
Please note that this will still be required where you have originally opted not to disclose your telephone number (caller's line identification barring). If you do not agree to this, you should not vote.
Where such investigations are required, Sky/Princess will only ever use your telephone number for the purposes of processing refunds or investigating possible voting irregularities and will not publish or provide it to anyone without permission, except where required for enforcement of these terms.
Sky/Princess, their sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for: (i) any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any vote being lost or not properly registered or recorded; and (ii) any talent, including artists/groups, and judges leaving the show for any reason.
Sky and Princess Productions reserve the right to amend these Terms & Conditions as deemed necessary throughout.
Nothing in these terms and conditions restricts your statutory rights as a consumer. For more details on your statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.
SERVICE CANCELLATIONS
- In the event that both UK and ROI phone lines are interrupted and Sky/Princess deem it necessary to cancel the phone vote the red button vote will also be cancelled and the Judges will determine the outcome.
- In the event the red button service is interrupted and Sky/Princess deem it necessary to cancel the red button vote, both the UK and ROI phone lines will remain open and the result of the vote will be determined by the phone vote only.
- In the event the ROI phone lines are interrupted and Sky/Princess deem it necessary to cancel the ROI phone vote, the UK phone lines and red button service will remain open and the vote will be determined by the UK phone vote and red buttons votes only.
- In the event the red button service and UK phone lines are interrupted and Sky/Princess deem if necessary to cancel the red button service and the UK phone vote, the ROI phone vote will be cancelled and the Judges will determine the outcome.
- In the event the UK phone lines are interrupted and Sky/Princess deem it necessary to cancel the UK phone vote the ROI phone lines and red button vote will also be cancelled and the Judges will determine the outcome.
Viewers will be made aware of any vote cancellations as soon as reasonably possible.
THIRD PARTY VOTING SERVICES
Please note that Sky and Princess Productions are unable to confirm the integrity of any other voting method except for the official voting system and numbers promoted and displayed within the Programme. Neither Sky nor Princess Productions are responsible for the operation of third party voting services which shall be at the viewer's own risk and cost (where applicable) and subject to the terms and conditions of those third parties. Sky and Princess reserve the right to discount votes from such third party voting services where applicable. In the event of any conflict between these terms and conditions and those third party's terms and conditions in relation to the vote, these terms and conditions shall prevail.
FREQUENTLY ASKED QUESTIONS – PHONE VOTE
Q: Why have I have been charged more than 5p (UK) or 7c (ROI)?
If your call was made in the UK from a BT landline then you will pay 5p per vote (inclusive of VAT) for voting in Must Be The Music. If your call was made in the Republic of Ireland from an Eircom landline then you will pay 7c per vote (inclusive of VAT). We state on screen and verbally that "other networks may vary, and calls from mobiles will cost considerably more" - this includes other landlines as well as calls made from mobile phones. Please check with your telephony provider for further details on your tariff.
Q: I was trying to call for (artist/group X) and got (artist/group Y) instead.
All voters are asked to be sure of the correct number and to dial carefully to register their vote.
Sky , Princess Productions and the telephony service provider have implemented a thorough testing schedule to ensure the voting lines are correct.
Q: I have been trying to vote, but keep getting the engaged tone.
The phonelines are very active throughout the UK, Republic of Ireland and Channel Islands when the vote window opens, some callers may experience the engaged tone - especially those in rural/remote areas. We recommend that you call back within a couple of minutes when the traffic through your local exchange would have subsided. Engaged tones are controlled at local telephone exchanges and are something that the Sky, Princess and the telephony service provider cannot control.
Q: I tried voting, but couldn't get through. Why?
Given the high volume of viewers and callers that some TV voting shows generate, it is possible for a very large number of people to pick up the phone simultaneously when the on-screen announcement is made. Sometimes this can cause some callers to get an engaged tone for short periods of time immediately after an on-screen announcement; however, any congestion tends to clear quite quickly.
Q: I voted but was later told that the public vote (or a section of the public vote that includes by vote) would not be counted. Will I be refunded?
All requests for refunds will be investigated and handled on a case by case basis. If you vote during the prescribed voting window as advertised (and unamended) and subsequently your vote is not counted you will be entitled a refund.
Q: When I call I am being told that the network is busy or unavailable.
If you hear messages informing you that the network is busy or unavailable, this means that your own network is unable to process the amount of calls at that moment, or that the local exchange is busy. This is not controlled by Sky or Princess and you should contact your network provider for further information.
Q: Can one artist's/group's number be constantly engaged and another artist's/group's free?
Like all the big shows, Must Be The Music uses a voting system where at least the first eight digits of the phone numbers are the same for all contestants, with only the last few digits of the phone number changing depending on who you want to vote for.
As the telephone network only uses the first eight digits in a telephone number to route calls to the voting system, it is impossible for calls for different artists/groups to be treated differently.
Once calls reach the voting system they are answered in turn, on a first-come, first-served basis. Each answering point is instructed to accept votes for all artists/groups; there are no dedicated answering points for each artist/group.
This means that your chance of getting through to vote will never depend on the artist(s)/group(s) you wish to vote for.
FREQUENTLY ASKED QUESTIONS – RED BUTTON VOTE
Q: How much will my vote cost?
Calls cost 5p (including VAT) from a BT landline no more than 7c (including VAT) in ROI from an Eircom landline. Charges from other networks may vary. Note that you will be charged for a telephone call but your vote may not be counted if you exit the interactive application whilst your set top box is still online as this will cancel the call.
Q: How will I be charged for the call?
Charges are made via the telephone line and will appear on your telephone bill.
Q: How will I know my vote has been submitted?
Once your set top box has successfully gone on line to submit your vote, you will be presented with the on-screen confirmation message "THANK YOU, YOUR VOTE FOR *ACT NAME* HAS BEEN REGISTERED. PRESS BACKUP TO EXIT."
Q: How will I know if there has been an online problem submitting my vote?
If you do not see the on-screen confirmation message "THANK YOU, YOUR VOTE FOR *ACT NAME* HAS BEEN REGISTERED. PRESS SELECT TO EXIT." then there has been an issue sending your vote and you should be presented with an error message and error code. You may still have been charged for the call. Please phone Sky customer services on 08442 410063 (ROI residents should dial 0818 220 015) if you experience this problem."
Q: How long does it take me to vote via the red button?
From the moment you "PRESS *BLUE* TO GO ONLINE AND SUBMIT YOUR VOTE…" your set top box will connect online and it should take no longer then 90 seconds until you see the confirmation message "THANK YOU, YOUR VOTE FOR *ACT NAME* HAS BEEN REGISTERED. PRESS SELECT TO EXIT.
Q:My set top box is not connected to a telephone line, can I still vote via the red button application?
No, your set top box will need to be connected to a telephone line to submit your vote via the red button application. Ensure that your telephone landline is connected. If an error message pops up on screen stating your telephone line is not connected you will not have been charged.
Q: Will I be charged if I press the SKY or BACK UP buttons or any of the 4 green buttons (i.e. TV GUIDE, BOX OFFICE, SERVICES, INTERACTIVE) while my vote is being sent?
Your vote may not be registered, but you will be charged for a telephone call if:
a) You exit the interactive application whilst your set top box is still online as this will cancel the call. For Example: If you change channels, remove your viewing card or press the SKY or BACK UP buttons or any of the 4 green buttons (i.e. TV GUIDE, BOX OFFICE, "SERVICES, INTERACTIVE) on your remote control. If the online light on the front of your set top box is green then you are still online. The light goes out when the telephone call is terminated.
b) Someone in your household attempts to make a voice telephone call at the same time as you going online via the set top box which is also plugged into the same telephone landline
c) There is a fault with your telephone landline resulting in a weak telephone signal
Q: Who can I contact with any further questions or queries?
If you have a query about voting, you may register your query with the Sky duty office who can be contacted by phone on 08442 410265 or by email viewerr@bskyb.com. You will need to provide the following information:
(a) Your Name
(b) The telephone number of the phone line you voted from
(c) The date(s) and time(s) when you experienced problems
(d) If possible, your telephone network operator, e.g. BT, Virgin Media, etc
(e) A contact telephone number if different from number (b) above
(f) Confirmation of the number that you have been dialling
(g) The name of the region/town in the UK or ROI you called from if using a mobile phone
(h) The nature of the problem you have experienced
Alternatively, you may send the above required information to:
Viewer Relations - BSkyB4, Mackintosh Road, Kirkton Campus, Livingston, West Lothian, EH54 7BW
and Sky will contact you as soon as possible.
References to Princess here under are to Princess Productions Limited, the producers of Must Be The Music.
