GOT TO DANCE VOTING INFORMATION AND TERMS AND CONDITIONS
The 'Got to Dance' semi-finals and live final will rely entirely on the public vote. There is no judges' vote. They will however provide a critique following each performance.
However, in the event of a technical failure or for any other reason beyond Sky or Shine TV/Princess's reasonable control that means that public vote results cannot be obtained and/or there is a tie, the Judges will decide on the result and their decision is final.
SEMI-FINALS
During the 'Got to Dance 2012' live semi-finals (Sunday 29th January 2012, Sunday 5th February 2012, Sunday 12th February 2012, Sunday 19th February 2012 and Sunday 26th February 2012), there will be six acts each week who will perform and compete hoping to secure two of ten places in the live final to become the 'Got to Dance' winner 2012. Each week of the semi-finals, the voting lines will open after all the acts have performed. An announcement will be made on the live show to let the public know when the voting lines are open. The public will then have the opportunity to vote for their favourite act. Later in the show, the results of the public vote will be given and the two acts with the highest number of votes will go through to the final.
In the very unlikely event of a technical failure or other such event beyond Sky or Shine TV/Princess's reasonable control that means that it is not possible to obtain the results of the public vote and/or the public vote results in a tie, the Judges will decide which act(s) go(es) through to the live final. In the very unlikely event of this happening this will be made clear to viewers at the time.
After the voting lines have closed, the viewers' votes will be collated and independently verified. The acts will be ranked based on the total number of viewers' votes received. Viewers will be informed when the voting lines have closed and any votes made after this time will not be counted and may still be charged for.
In each live semi-final the two acts with the highest number of viewers' votes will go through to the live final - notwithstanding any contingency procedure or technical failure.
FINAL
For the live final on Sunday 4th March 2012, the ten finalists chosen by the public from the semi-finals (as outlined above) will perform again. After they have all performed, an announcement will be made to let the public know that voting lines are open. The public will then vote for the act that they would like to win 'Got to Dance' 2012
The phone lines for the public vote, along with the App and Red Button voting, will initially be open for a limited period only and the viewers will be informed on air when voting has been frozen. The results of the public vote at the time of lines being frozen will be announced and the seven finalists with the least public votes will be eliminated from the competition.
The three remaining finalists will then dance again. After this, an on-air announcement will be given to inform viewers that voting lines are no longer frozen and have reopened in relation to the three remaining acts only.
For the avoidance of doubt all votes received by the three acts going through to the second stage of voting, prior to the lines being frozen, are carried forward. This information will be communicated clearly to the viewers.
After the voting lines have closed for the second and final time, the viewers' votes will be collated and independently verified. The three remaining acts will be ranked based on the total number of viewers' votes received. Viewers will be informed when the voting lines have closed and any votes made after this time will not be counted and may still be charged for. The act with the highest number of viewer votes wins Got to Dance 2012- notwithstanding any contingency procedure or technical failure.
In the very unlikely event of a technical failure or other such event beyond Sky or Shine TV/Princess's reasonable control that means that it is not possible to obtain the results of the public vote and/or the public vote results in a tie, the Judges will decide which act is the winner of Got to Dance 2012. In the very unlikely event of this happening this will be made clear to viewers at the time.
For the avoidance of doubt, the live final will also be transmitted on Sky 3D, and voting via the red button will not be available on the 3D platform. This will be made clear to the viewers.
VOTING METHOD & CHARGES
Voting is via one of the following methods:
• Phone - dial the telephone number for your chosen contestant as stated in the Programme and listen to the recorded message that confirms your vote has been registered. Each phone vote costs 5 pence (including VAT) from a BT landline (UK) or no more than 7cents (including VAT) from an Eircom landline (ROI). Calls from other networks may be higher and from mobiles will be considerably more. The total cost will be dependent on your network operator. It is always advisable to check costs directly with your network operator prior to dialling. Please dial carefully.
• Red button - Sky users press the red button on their remote control and follow instructions. In the United Kingdom, each red button vote will cost 5 pence (including VAT) from BT network landlines but charges from other networks may vary. In the Republic of Ireland, each red button vote will cost no more than 7 cents (including VAT) from an Eircom network landline and charges from other networks may vary. Charges are made via the telephone line and will appear on the telephone bill of the phone line used for the set top box. Once connected, the user will be charged even if the user subsequently cancels the call and the vote may not be counted.
• iPhone App - In order to vote via the iPhone App you will first need to download the 'Got to Dance' application from the iPhone 'App Store', and register your name, email address (not compulsory, but would be required in the unlikely event of a refund – email addresses can be added at a later date after the user has opened their account) and password where requested.You will then need to purchase credits via the iPhone App that you can then use to cast votes. Each time you successfully purchase credits via the iPhone App you will receive a confirmation and an update of your credit balance.Payment for credits will be made via your iTunes Store account. Charges will be applied to your account in accordance with the iTunes Terms and Conditions.Please note that credits are non-transferable and are only valid for the 2012 series of Got To Dance.A bundle of 14 votes costs 69p or 79c in the Republic Of Ireland. You are limited to one bundle a week (Monday to Monday) during the Semi Finals and two bundles in the final week, as there are two vote windows, in the Got to Dance Finale. Votes purchased up to and including the Semi Final weeks can be carried over and used across the entire series. Any votes that are unused after the live final shall be lost. In order to cast your vote, you need to press and select the image of the act you would like to vote for. Where an act is unavailable for the vote their image will be crossed out.Please note that when you purchase credits via the iPhone App, any rights you may have to withdraw from or cancel your purchase (including but not limited to under the Consumer Protection (Distance Selling) Regulations 2000) will be lost because the performance of our services begins immediately once your purchase is completed. Any profits generated will be donated to our nominated charity 'Sky Rainforest Rescue'.Apple is not a sponsor nor is involved with the show or Sky or Shine TV/Princess in any way. Apple is not responsible for the content nor does it have any authority over events within the show.Please note that the iPhone App is only available for viewers in the UK and the Republic Of Ireland (not available in the Channel Islands)Additional terms and conditions apply to the use of the iPhone App, all of which can be found in the "More" section of the iPhone App. Please read them all carefully.
Vote lines are opened and closed during each programme and announcements will be made live on air to inform the public when they can vote and when lines have either closed or frozen (as applicable). Votes made or received outside of these specified times will not be counted but may still be charged for. Voting times are liable to change and Sky/ShineTV/ Princess may suspend, withdraw or re-set voting at its sole discretion at any time. Sky/Shine TV/Princess may in its sole discretion at any time change the rules for voting.
The result of the vote will be established from all eligible votes received by Sky and/or Shine TV/Princess at the time when the result is calculated, after the lines have closed. Please note that votes that have not been received by Sky and/or Shine TV/Princess at the time when the result is calculated will not be counted but may still be charged for.
If you are watching 'Got to Dance 2012' on Sky Player, Sky Anytime , any other time shift or catch up service or repeat programme, please do not vote as the lines will have closed, your vote will not count and you may still be charged.
If you are a Sky subscriber and you are voting via the red button, you will be taken online via your telephone landline to process your transaction. If you are experiencing problems, please consider the following:
1. Ensure that your telephone landline is connected. If an error message is displayed on screen stating that your telephone line is not connected you will not have been charged.
2. You will be charged for a telephone call if:
a. You exit the interactive application whilst your set top box is still online as this will cancel the call and your vote may not be counted.For Example: If you change channels or press the SKY or BACK UP buttons or any of the 4 coloured buttons (i.e. TV GUIDE, BOX OFFICE, SERVICES, INTERACTIVE) on your remote control.If the online light on the front of your set top box is green then you are still online. The light goes out when the telephone call is terminated.
b. Someone in your household attempts to make a voice telephone call at the same time as you going online via the set top box which is also plugged into the same telephone landline.
c. There is a fault with your telephone landline resulting in a weak telephone signal.
3. If you are experiencing any problems with voting via the red button, please phone Sky Customer Services on 08442 410063 (ROI residents should dial 0818 220 015).
OTHER VOTING INFORMATION
Voting is only open to individuals as consumers and voting is not open to any agencies, businesses, companies or other corporate entities. Voting is open to UK, Republic of Ireland and the Channel Islands (excepting iPhone App voting) ONLY. The numbers for each act will be given out during the live show.
Viewers may vote by phone, iPhone app or red button for which act (s) they want to keep in the competition, as specified in the Got to Dance programme. Please note it is not possible to vote via SMS, the internet, via email or via any method not specifically stated in these terms and conditions. Red Button voting will not be available on Sky 3D for the Got To Dance Final.
Voters must obtain permission from the bill payer before voting. If voting by phone, please make sure you dial the correct number that corresponds to the act(s) of your choice and please dial carefully. There will be no refund for the cost of any misdialled calls or incorrectly placed red button entries.
Sky and Shine TV/Princess, reserve the right to disqualify votes if they have reasonable grounds to suspect that fraudulent voting has occurred or if it considers there has been any deliberate attempt to manipulate the result. Sky and Shine TV/Princess reserve the right to over-turn any result announced on the live show(s) if evidence of fraudulent voting has been retrospectively uncovered. For the avoidance of doubt Sky and Shine TV/Princess's decision is final.
Voting is intended for viewers watching the Programme in the UK, ROI and Channel Islands ONLY. Responsibility cannot be accepted for any vote services promoted outside the UK, ROI and the Channel Islands as these are not within our control and Sky and Shine TV/Princess reserve the right to discount votes if they reasonably consider them to have been made from outside the UK, ROI and the Channel Islands.
Anyone having difficulties getting through to the voting lines should wait and then try calling again shortly afterwards within voting times only.
There are a number of contingencies which could occur during or before each show, as with any other live television programme. Contingencies cover withdrawal of any act, judge or presenter for health reasons or other unforeseen circumstances or outside the control of Sky and/or Shine TV/Princess and their telephony service provider, Harvest Media Group.
The remedial actions may include, but not be limited to changing the format of the show, including, removing, substituting or adding acts or judges; and cancelling, suspending or altering voting at any time. In the event of any act leaving the competition at any point prior to the live semi-finals or finals, Shine TV/Princess in consultation with Sky and Harvest Media Group will decide on whether to reinstate, replace or continue without the departed act(s) or take other actions in accordance with contingency plans as it deems necessary and appropriate to the circumstances. For the avoidance of doubt Sky and/or Princess's decision is final and no correspondence will be entered into.
Sky and Shine TV/Princess cannot promise that the red button service, iPhone or phone lines will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. The system and/or service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the reasonable control of Sky and/or Shine TV/Princess or Harvest Media Group, their agents and sub-contractors, and will not be liable to you or to any other person in the event that all or any part of the system and/or service is discontinued, modified or changed in any way.
For the purposes of verifying any claim for refunds for phone votes (where applicable and at the discretion of Sky and Shine TV/Princess) or investigating possible voting irregularities, Sky and Shine TV/Princess may need to request the network operator to disclose the telephone number that you are voting from.
Please note that this will still be required even where you have originally opted not to disclose your telephone number (caller's line identification barring). If you do not agree to this, you should not vote.
Where such investigations are required, Sky and Shine TV/Princess will only ever use your telephone number for the purposes of processing refunds or investigating possible voting irregularities and will not publish or provide it to any third party without permission, except where required for enforcement of these terms.
Sky, Shine TV/Princess, their sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for: (i) any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any vote being lost or not properly registered or recorded; and (ii) any talent, including artists/groups, and judges leaving the show for any reason.
Sky and Shine TV/Princess reserve the right to amend these Terms & Conditions as deemed necessary throughout.
Nothing in these terms and conditions restricts your statutory rights as a consumer. For more details on your statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.
SERVICE CANCELLATIONS
- In the event that both UK and ROI phone lines are interrupted and Sky and Shine TV/Princess deem it necessary to cancel the phone vote, the red button vote and iPhone App voting mechanism will also be cancelled and the Judges will determine the outcome.
- In the event the red button service is interrupted and Sky and Shine TV/Princess deem it necessary to cancel the red button vote, both the UK and ROI phone lines will remain open and the result of the vote will be determined by the phone and App votes only.
- In the event the ROI phone lines are interrupted and Sky and Shine TV/Princess deem it necessary to cancel the ROI phone vote, the UK phone lines, App and red button services will remain open and the vote will be determined by the UK phone votes, App and red buttons votes only.
- In the event the red button service and UK phone lines are interrupted and Sky and Shine TV/Princess deem it necessary to cancel the red button service and the UK phone vote, the ROI phone vote, and App votes will be cancelled and the Judges will determine the outcome.
- In the event the UK phone lines are interrupted and Sky and Shine TV/Princess deem it necessary to cancel the UK phone vote, the ROI phone lines, App and red button votes will also be cancelled and the Judges will determine the outcome.
- In the event that the iPhone app voting mechanism is interrupted for any reason and Sky and Shine TV/Princess deem it necessary to cancel the iPhone App voting mechanism, the result of the vote will be determined by the phone vote and red button votes only.
Viewers will be made aware of any vote cancellations as soon as practicably possible.
THIRD PARTY VOTING SERVICES
Please note that Sky and Shine TV/Princess are unable to confirm the integrity of any other voting method except for the official voting system and numbers promoted and displayed within the Programme. Neither Sky nor Shine TV/Princess are responsible for the operation of third party voting services which shall be at the viewer's own risk and cost (where applicable) and subject to the terms and conditions of those third parties. Sky and Shine TV/Princess reserve the right to discount votes from such third party voting services where applicable. In the event of any conflict between these terms and conditions and any third party's terms and conditions in relation to the vote, these terms and conditions shall prevail.
FREQUENTLY ASKED QUESTIONS - PHONE VOTE
Q: Why have I have been charged more than 5p (UK) or 7c (ROI)?
YOU MAY NOT BE CALLING FROM A BT LANDLINE OR YOU MAY BE USING YOUR MOBILE PHONE, IN WHICH CASE THE CHARGE FOR YOUR VOTE MAY BE HIGHER
Q: I was trying to call for (act) and got (act) instead.
All voters are asked to be sure of the correct number and to dial carefully to register their vote.
Sky, Shine TV/Princess and the telephony service provider have implemented a thorough testing schedule to ensure the voting lines are correct.
Q: I have been trying to vote, but keep getting the engaged tone.
The phone lines are very active throughout the UK, Republic of Ireland and Channel Islands when the vote window opens, some callers may experience the engaged tone - especially those in rural/remote areas. We recommend that you call back within a couple of minutes when the traffic through your local exchange may have subsided. Engaged tones are controlled at local telephone exchanges and are something that the Sky, Shine TV and Princess and the telephony service provider cannot control.
Q: I tried voting, but couldn't get through. Why?
Given the high volume of viewers and callers that some TV voting shows generate, it is possible for a very large number of people to pick up the phone simultaneously when the on-screen announcement is made. Sometimes this can cause some callers to get an engaged tone for short periods of time immediately after an on-screen announcement; however, any congestion tends to clear quite quickly.
Q: I voted but was later told that the public vote (or a section of the public vote that includes by vote) would not be counted. Will I be refunded?
All requests for refunds will be investigated and handled on a case by case basis. If you vote during the prescribed voting window as advertised (and unamended) and subsequently your vote is not counted you will be entitled to a refund.
Q: When I call I am being told that the network is busy or unavailable.
If you hear messages informing you that the network is busy or unavailable, this means that your own network is unable to process the amount of calls at that moment, or that the local exchange is busy. This is not controlled by Sky or Shine TV/Princess and you should contact your network provider for further information.
Q: Can one act (s) number be constantly engaged and another act (s) free?
Like all the big shows, Got to Dance uses a voting system where at least the first eight digits of the phone numbers are the same for all contestants, with only the last few digits of the phone number changing depending on who you want to vote for.
As the telephone network only uses the first eight digits in a telephone number to route calls to the voting system, it is impossible for calls for different acts to be treated differently.
Once calls reach the voting system they are answered in turn, on a first-come, first-served basis. Each answering point is instructed to accept votes for all acts; there are no dedicated answering points for each act.
This means that your chance of getting through to vote will never depend on the act(s) you wish to vote for.
FREQUENTLY ASKED QUESTIONS - iPHONE APP VOTE
Q: How much will my vote cost?
You can purchase 14 votes for 69p (about 5p per vote), or if you are voting from the Republic Of Ireland, 79c (about 6c per vote)
Q: How will I be charged for the Vote?
Your purchase must be made via your iTunes account.
Q: How will I know my vote has been submitted?
You will receive an in app message confirming your vote has been submitted. Your vote credit total will also be reduced after your app vote is confirmed and registered.
Q: How will I know if there has been an online problem submitting my vote?
You will get an in app error message.
Q: How long does it take me to vote via the iPhone App?
Assuming you have full connectivity and the appropriate number of voting credits, the vote should happen immediately.
Q: If I don't use all 14 votes one week, can I use them in the following week's episode?
Yes. Unused credits can be carried across to the next weeks’ show but all credits must be used in the Got to Dance 2012 Final or your vote credits will be lost.
Q. Can I get a refund for any votes that I do not use after purchasing?
Unless the app voting has to be cancelled, no votes will be refunded. It’s important to make sure that you will use all 14 votes before committing to buy. Voting credits that are not used before the end of voting in the Got To Dance 2012 Final will be lost and not eligible for refund
Q. When must my vote credits be used by?
All vote credits need to be used by the end of the 'Got To Dance' 2012 Final vote that takes place on the 4t h March 2012.
Q. Why do you have to buy 14 votes in one bundle?
The minimum transaction purchase price is 69p in the UK and 79c in the Republic Of Ireland, using the ITunes payment system, and means that votes cost less than 5p/6c respectively.
Q. I tried to top up just before the live vote but I could not, why not?
We switch off the top up facility approximately 10 minutes before the live vote. As there is only a approximate 6-minute vote window in the live semi-finals there may not be enough time to top up and place your vote. Please listen to the announcements in the show for when the last chance to top up is.
Q: What of the iPhone vote is cancelled?
You will be entitled to a full refund.
FREQUENTLY ASKED QUESTIONS - RED BUTTON VOTE
Q: How much will my vote cost?
Votes Calls cost 5p (including VAT) from a BT landline no more than 7c (including VAT) in ROI from an Eircom landline. Charges from other networks may vary. Note that you will be charged for a telephone call but your vote may not be counted if you exit the interactive application whilst your set top box is still online as this will cancel the call.
Q: How will I be charged for the Vote?
Charges are made via the telephone line and will appear on your telephone bill.
Q: How will I know my vote has been submitted?
Once your set top box has successfully gone on line to submit your vote, you will be presented with the on-screen confirmation message which will be substantially similar to "THANK YOU, YOUR VOTE FOR *ACT NAME* HAS BEEN REGISTERED. PRESS BACKUP TO EXIT."
Q: How will I know if there has been an online problem submitting my vote?
If you do not see the on-screen confirmation message (which will be substantially similar to) "THANK YOU, YOUR VOTE FOR *ACT NAME* HAS BEEN REGISTERED. PRESS SELECT TO EXIT." then there has been an issue sending your vote and you should be presented with an error message and error code. You may still have been charged for the call. Please phone Sky customer services on 08442 410063 (ROI residents should dial 0818 220 015) if you experience this problem.
Q: How long does it take me to vote via the red button?
From the moment you "PRESS *BLUE* TO GO ONLINE AND SUBMIT YOUR VOTE..." your set top box will connect online and it should take no longer then 90 seconds until you see the confirmation message "THANK YOU, YOUR VOTE FOR *ACT NAME* HAS BEEN REGISTERED. PRESS SELECT TO EXIT."
Q:My set top box is not connected to a telephone line, can I still vote via the red button application?
No, your set top box will need to be connected to a telephone line to submit your vote via the red button application. Ensure that your telephone landline is connected. If an error message pops up on screen stating your telephone line is not connected you will not have been charged.
Q: Will I be charged if I press the SKY or BACK UP buttons or any of the 4 coloured buttons (i.e. TV GUIDE, BOX OFFICE, SERVICES, INTERACTIVE) while my vote is being sent?
Your vote may not be registered, but you will be charged for a telephone call if:
a) You exit the interactive application whilst your set top box is still online as this will cancel the call. For Example: If you change channels, remove your viewing card or press the SKY or BACK UP buttons or any of the 4 green buttons (i.e. TV GUIDE, BOX OFFICE, SERVICES, INTERACTIVE) on your remote control.If the online light on the front of your set top box is green then you are still online. The light goes out when the telephone call is terminated.b) Someone in your household attempts to make a voice telephone call at the same time as you going online via the set top box which is also plugged into the same telephone landlinec) There is a fault with your telephone landline resulting in a weak telephone signal
Q: Who can I contact with any further questions or queries?
If you have a query about voting, you may register your query with the Sky duty office who can be contacted by phone on 08442 410265 or by email viewerr@bskyb.com. You will need to provide the following information:
(a) Your Name
(b) The telephone number of the phone line you voted from
(c) The date(s) and time(s) when you experienced problems
(d) If possible, your telephone network operator, e.g. BT, Virgin Media, etc
(e) A contact telephone number if different from number (b) above
(f) Confirmation of the number that you have been dialling
(g) The name of the region/town in the UK or ROI you called from if using a mobile phone
(h) The nature of the problem you have experienced
Alternatively, you may send the above required information to:
Viewer Relations
BSkyB4 Mackintosh RoadKirkton Campus, LivingstonWest LothianEH54 7BW
and Sky will contact you as soon as possible.
References to Shine TV/Princess hereunder are to Shine TV Limited and Princess Productions Limited, the co-producers of Got to Dance.
